E-commerce Operations &
Customer Support Specialist
Streamlining digital operations, managing orders efficiently, and delivering exceptional customer experiences through automated workflows and multilingual written support.
What I can do for you
Services built around your store
End-to-end operational support so you can focus on growth while orders, customers, and workflows run smoothly.
Order Processing & Management
Supervising the full order lifecycle — from checkout to fulfillment, tracking, and returns — with accuracy and speed.
Live Chat Customer Support
Real-time inquiry resolution that keeps customers informed, reassured, and coming back.
Workflow Automation
Building automated funnels and follow-ups via WhatsApp Business to convert and retain more customers.
Multilingual Written Support
Fast, accurate support in English, French, and Arabic using AI and translation tools — no language barriers.
My work
Digital storefronts I manage
Hands-on ownership of live e-commerce operations across real estate and consumer goods.
ERRAJI IMMOBILIER
Real estate platform
Managing a digital real-estate storefront — listings, client inquiries, and end-to-end coordination backed by strong legal and administrative expertise.
errajiimmobilier.online
BIOMAROC
Bio products e-commerce
Running an online store for natural & bio products — order processing, customer support, and WhatsApp-driven marketing funnels.
biomaroc.online
Background
Experience & education
A rare blend of legal-administrative rigor and modern digital operations. Nearly two decades organizing complex processes, drafting and reviewing contracts, and ensuring compliance — now applied to running efficient, customer-first online stores.
18+
Years in administration & operations
3
Working languages (AR · FR · EN)
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E-commerce Operations & Customer Support
2023 – PresentErraji Immobilier · Biomaroc
Order lifecycle management, live multilingual customer support, and WhatsApp Business automation across two digital storefronts.
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Administrative Manager — Notarial Office
2007 – 2025Tangier, Morocco
Administrative supervision and process optimization, HR management and internal coordination, legal compliance and regulatory follow-up.
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Notary Assistant
2008 – 2011Tangier, Morocco
Drafting contracts and legal deeds, land & tax procedures, and legal analysis of case files.
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Administrative Coordinator
2007 – 2008Mariluz
Client reception & management, internal/external correspondence, and digital & physical archiving.
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Bachelor's Degree in Private Law
2003 – 2004Cadi Ayyad University
Foundation in legal review, contracts, and regulatory procedures.
Tools & tech stack
What I work with
A lean, modern toolkit for operations, content, and multilingual support.
Languages
Arabic (native) · French (fluent) · English (professional)
Operations
Order management · Compliance · Process optimization
Growth
WhatsApp funnels · Content creation · Customer retention
Contact
Let's work together
Have a store that needs reliable operations and multilingual support? Reach out — I usually reply within a few hours.