E-commerce Operations & Customer Support Specialist
Streamlining digital operations, managing orders efficiently, and delivering exceptional customer experiences through automated workflows and multilingual written support.
What I Can Do For You
End-to-end operations and support that keep your store running and your customers happy.
Order Processing & Management
Supervising the full order lifecycle — from checkout to fulfillment and post-purchase follow-up.
Live Chat Customer Support
Real-time inquiry resolution that turns questions into conversions and builds trust.
Workflow Automation
Building automated funnels via WhatsApp Business to nurture leads and reduce manual work.
Multilingual Written Support
Fast, accurate support in English, French, and Arabic using AI and translation tools.
My Work & Projects
Digital storefronts I manage across services, real estate, and retail.
ERRAJI GROUP
Digital services storefront & subscriptions.
iptvmarocain.com →ERRAJI IMMOBILIER
Property listings & client management platform.
errajiimmobilier.online →Bio Products Store
Natural & bio products online shop.
biomaroc.online →Tools & Tech Stack
The platforms and tools I use to run operations and support daily.
Let’s Work Together
Have a store to run or customers to support? Reach out — I usually reply within a few hours.